Managed IT services · North Sydney · Since 1998
Enterprise SolutionsFor Any Size Business
Specialising in Enterprise Level Support for any business. Bringing the disciplines and processes typically only affordable to large enterprises and making them available to ALL organisations.
The difference
Our Service Desk is 100% based in Australia, and open 24x7x365.
- No off-shore call centres.
- The Service Desk is open 24x7x365.
- Based on the industry best practice ITIL methodology.
Six managed services
Managed Services
IT EASY provide Managed Services that enables an organisation to focus on their business; letting us worry about the management of Information and Communication Technologies.
- 24x7x365
Service Desk
A single point of contact for end-users to call on for all levels of IT Support, including requests for IT Services.
- Onsite
End User Compute Support
Onsite technical resources to provide end-users with support for all device technologies.
- Purchase to disposal
SOE Management and EUC Lifecycle Support
Standardisation of device configurations. Automatic deployment of applications, patches and updates. Full remote device management. Purchase to disposal support.
- Monitored
Data Centre
Remote support, management and monitoring of the Data Centre infrastructure. Servers, Storage, Network and Security - in the Cloud or on-premise.
- IaaS · BaaS · STaaS
Cloud Services
All things as a Service: Infrastructure, Compute, Storage, Software and Related Services. IT EASY Cloud or Partner Cloud.
- ITIL aligned
Service Management
Tying it all together is a Service Management methodology and governance framework to ensure IT EASY provides amazing customer experiences.
IT EASY by the numbers
- 28
- Years in operation
- Australian owned and trading since 1998.
- 6,752
- Endpoints under management
- Across SME and mid-market customers.
- 2004
- First managed services contract
- A pioneer in the provision of fixed-fee managed services to SME's in Australia.
- 100%
- Onshore Service Desk
- Based in Australia and open 24x7x365. No off-shore call centres.
Enterprise challenges, solved
Enterprise Challenges Solved?
Helping our customers overcome challenges is what we're about! Looking at an organisations business outcomes and implementing an IT solution that assists to achieve the outcome, is our aim.
Our customers have asked us to help them to solve IT Support challenges and we have achieved a range of results including improving the daily productivity of end-users and allowing valuable internal resources to work on projects rather than focusing on supporting the IT environment. This has led to noticeable changes within our customers businesses. For example, one customer who uses an IT EASY Service Desk has seen a big increase in customer satisfaction and a decrease in overall IT department spending.
Are you facing any IT challenges? Need your IT to work better for your business? Contact us to find out how we can create IT solutions aligned to your business outcomes.
Customer reported outcomes
- Increased Time Spent on other Projects 91%
- Improved Daily Productivity 73%
- Improved Customer Satisfaction 68%
- Cut IT Department Spendings 30%
Results reported by IT EASY customers.
Two products
Innovation
Beyond managed services, IT EASY builds and resells two products of its own: cloud telephony, and an end to end IoT platform.
Cloud telephonyTelephony in the Cloud
The IT EASY telephony solution allows organisations to implement a feature-rich communications system without the need to buy expensive hardware and PBX technology.
Internet Of ThingsVisibility and control in a connected world
The IT EASY Internet Of Things solution combines hardware sensors with a powerful integration platform to more effectively monitor and manage your assets, improving efficiency and reducing costs.
What our customers say
Find out direct from our customers why they love us.
Moving our Service Desk to IT EASY has given us the opportunity to focus on IT projects and Improvements and leaving the day to day IT support functions to the experts. Our business operates 24/7 in North America, the UK and Australia so IT Easy's ability to provide a support service from an Australian base to all our sites 24/7 was a key reason we chose them. We can now deliver IT support to our global business using the IT EASY Service Desk, something we couldn't achieve with our small internal IT team.
Colin ThomasHead of IT - EDL
IT Support is not our core business. We are in the services business and our IT efforts need to be directed towards improving and empowering the business through IT initiatives. Therefore, we needed a partner whose core business is to provide us with our day to day, business-as-usual IT support requirements. IT EASY is that partner.
Neville NixonGeneral Manager Operations - TJS
I'd like to thank you all for your assistance over the past 12 or so months that Acrow and IT EASY have been working together. I can 100% say that Acrow's IT platform is in much better shape since we have partnered together.
Adrian BessellIT Service Delivery Manager - Acrow
Vendor, carrier and cloud partners
